SHIPPING
Shipping within Switzerland / Liechtenstein:
The package will be shipped, once payment is received, preferably on the same day.
PostPac Priority Domestic Package Rates – Weight Classes and Prices in CHF (incl. VAT):
- Package up to 2 kg – CHF 10.50
- Package up to 10 kg – CHF 13.50
- Package up to 30 kg – CHF 22.50
Free Shipping:
For orders of CHF 150 or more (excluding bulky goods), we offer free shipping.
Small furniture (10 / 30 kg) can be shipped as bulky goods with an additional charge of CHF 32.50.
Large furniture must be picked up in 5415 Nussbaumen, AG.
Furniture Pickup and Delivery Appointments:
Furniture deliveries are made within a maximum of 3 business days after the purchase.
The same time frame applies for self-pickup. As our storage space is limited, we can only store purchased furniture free of charge for up to one week. If you need us to store your furniture longer, we’ll be happy to inform you about our storage fees.
Shipping Costs to EU Countries:
Delivery within 10 business days at a flat rate of CHF 29.00*. Shipping is insured.
Additional customs duties may apply, depending on the EU country, and must be paid directly at the nearest customs office.
Customs fees and import VAT (sales tax) are the responsibility of the customer.
*Goods over 1 meter in size (bulky goods) and furniture are not shipped to EU countries.
PAYMENT METHODS
- Credit / Debit Card
- PayPal
- IBAN/Twint (please provide the reference number from the shop order/invoice)
Terms and Conditions (T&Cs)
- Scope
These General Terms and Conditions (T&Cs) apply to all deliveries from Peach and Clay (hereinafter referred to as “Seller”) that that a consumer (hereinafter referred to as "Customer") concludes with the Seller regarding the goods offered by the Seller in its online shop.
A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession. (§ 13 of the German Civil Code – BGB).
- Contracting Party
The purchase agreement is concluded between the contracting parties- the Seller and the Customer.
- Offer and Contract Conclusion
3.1 The presentation of products in the online shop is not a legally binding offer, but rather a non-binding invitation to order. Errors excepted.
3.2 By clicking the "Place Order" button in the final step of the checkout process, you submit a binding order for the items in your shopping cart. The purchase contract is concluded when we confirm your order by email immediately after receiving it.
- Contract Text Storage
The contract text is stored in our internal systems. You can view the T&Cs at any time on this page. Your order details and the T&Cs will be sent to you via email. After the order is completed, the contract text will no longer be accessible online for security reasons.
- Right of Withdrawal
Consumers have a 14-day right of withdrawal.
Withdrawal Policy
You have the right to revoke this contract within 14 days without stating a reason, in written form (e.g., letter, fax, email), or—if the item is delivered before the deadline—by returning the item.
The withdrawal period begins upon receipt of this instruction in written form, but not before the goods arrive at the recipient (in the case of recurring deliveries, not before receipt of the first partial delivery), and not before we fulfill our duty to inform in accordance with Article 246 §2 in conjunction with §1(1) and (2) of the Introductory Act to the Civil Code (EGBGB), and our obligations under §312g(1) Sentence 1 BGB in conjunction with Article 246 §3 EGBGB.
To meet the withdrawal deadline, it is sufficient to send the withdrawal or the goods in a timely manner.
Send the withdrawal to:
Peach and Clay
Kirchweg 44A, 5415 Nussbaumen
Email: admin@peachandclay.com
Consequences of Withdrawal
If you withdraw from the contract, both parties must return any services or goods received, including any derived benefits (e.g., interest).
If you cannot return the received goods in full, or only in a deteriorated condition, you must compensate us for the lost value. This does not apply if the deterioration is solely due to the testing of the item as would be possible in a retail store.
Returnable items must be sent back at our risk. You bear the regular cost of return shipping if:
- the delivered item matches the ordered one, and
- the price of the item does not exceed CHF 40, or if
- you have not yet paid at the time of withdrawal for higher-priced items.
Otherwise, the return is free of charge for you. Non-returnable items will be picked up from you. Payment refunds must be made within 30 days. The period begins when you send your withdrawal or return the item; for us, it begins when we receive it.
End of Withdrawal Instructions
- Prices and Shipping Costs
6.1 The prices listed on product pages include VAT and other price components.
6.2 Shipping costs depend on the quantity of goods ordered and the selected shipping method and will be clearly displayed before you place your final order. You can find more details on the Shipping page.
- Delivery
7.1 Delivery is only within Switzerland, Liechtenstein, Germany, France, Austria and Spain (exceptions available upon agreement).
7.2 Estimated delivery times can be found on the respective product pages.
- Payment
8.1 Payment options include: Bank transfer, PayPal, Twint, or credit card.
8.2 For prepayment, our bank details will be shared in the order confirmation. Delivery will occur after the payment is received.
8.3 You may only offset claims if they are legally established, undisputed, or acknowledged in writing by us.
8.4 You may only exercise a right of retention if it relates to claims arising from the same contract.
- Retention of Title
The goods remain our property until full payment is received.
Customer service is available for questions, complaints, or concerns on weekdays from 9:00 AM to 6:00 PM by phone at +41 78 946 59 70 or by email to admin@peachandclay.com.
